Last Updated July 28, 2026
This Privacy Policy explains how Renewal Hub LLC (“Renewal Hub,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit renewal-hub.com, submit an inquiry, use our lease-renewal services, or communicate with us by telephone, email, text message, or another channel.
Renewal Hub LLC is a New York State licensed real estate broker that focuses on lease-renewal services. This Privacy Policy applies only to Renewal Hub LLC and does not apply to websites, services, or organizations that we do not control.
1. Information We Collect
Depending on how you interact with us, we may collect the following categories of information:
- Contact and identifying information: such as your name, email address, telephone number, mailing address, and whether you are a landlord, property manager, tenant, or other representative.
- Property and lease-renewal information: such as a property address, apartment or unit number, lease dates, current or proposed rent, renewal preferences, offers, counteroffers, and related documents or communications.
- Transaction and payment information: such as payment status, invoices, and limited billing information. Payment-card or bank information may be processed directly by a third-party payment provider rather than stored by us.
- Communications: including emails, text messages, call records, form submissions, documents, and other information you choose to provide.
- Website and device information: such as Internet Protocol address, browser type, device type, referring pages, pages viewed, dates and times of access, and information collected through cookies or similar technologies.
We may receive information directly from you, from landlords, tenants, property managers, authorized representatives, service providers, public sources, or other parties involved in a lease-renewal matter.
2. How We Use Information
We may use personal information to:
- Respond to inquiries and determine whether we can assist with a lease renewal;
- Provide lease-renewal brokerage and coordination services;
- Communicate renewal offers, counteroffers, approvals, deadlines, documents, and status updates;
- Prepare, transmit, and facilitate electronic signing of renewal-related documents;
- Process or document fees and other authorized transactions;
- Communicate by telephone, email, or text message as permitted by law and your preferences;
- Maintain business, brokerage, transaction, and compliance records;
- Operate, secure, troubleshoot, and improve our website and services;
- Prevent fraud, misuse, or security incidents;
- Enforce our agreements and protect our rights, users, clients, and property; and
- Comply with legal, regulatory, licensing, insurance, and governmental requirements.
3. When We Disclose Information
We may disclose personal information only as reasonably necessary for the purposes described in this Policy, including to:
- Transaction participants: such as the applicable landlord, tenant, property manager, owner representative, attorney, or other authorized participant in a lease-renewal matter. The information disclosed may depend on whom we represent and the applicable agency or service agreement.
- Service providers: such as website hosting, customer-relationship management, communications, electronic-signature, document storage, analytics, security, payment, accounting, and professional-service providers that perform services for us.
- Governmental and legal recipients: when required by law, subpoena, court order, licensing authority, regulatory request, or other lawful process, or when reasonably necessary to protect rights, safety, or property.
- Business successors: in connection with an actual or proposed merger, financing, reorganization, sale of assets, or transfer of all or part of our business, subject to appropriate confidentiality protections.
We do not sell or rent personal information. We do not disclose personal information to third parties for their independent marketing or promotional purposes.
4. Text Messages and Mobile Information
If you provide your mobile number and consent to receive text messages, Renewal Hub LLC may send service-related messages concerning inquiries, lease renewals, documents, appointments, deadlines, and account or transaction updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for assistance. Consent to receive text messages is not a condition of purchasing any service.
No mobile information will be shared with third parties or affiliates for their marketing or promotional purposes. Text-messaging originator opt-in data and consent will not be shared with any third parties, except with service providers that support delivery of the messaging program and are required to protect the information, or as required by law.
5. Cookies and Similar Technologies
Our website and service providers may use cookies, pixels, logs, and similar technologies to operate the website, remember preferences, understand website usage, measure performance, and help protect the website. You may be able to control cookies through your browser settings. Disabling cookies may affect the operation of certain website features.
6. Data Retention
We retain personal information for as long as reasonably necessary to provide services, complete transactions, maintain required brokerage and business records, resolve disputes, enforce agreements, comply with law, and protect our legitimate interests. Retention periods vary based on the type of information and the purpose for which it was collected.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, transmission, storage system, or security measure is completely secure, and we cannot guarantee absolute security.
Please do not send Social Security numbers, bank-account credentials, payment-card information, or other highly sensitive information through an ordinary website form, email, or text message unless we specifically request it through an appropriate secure method.
8. Your Choices and Requests
You may unsubscribe from marketing emails by using the unsubscribe link in the message, and you may opt out of text messages by replying STOP. We may still send non-promotional communications that are necessary to provide requested services, complete a transaction, or comply with law.
You may contact us to request access to, correction of, or deletion of personal information that we maintain about you. We may need to verify your identity and may retain or decline to delete information where permitted or required by law, including required brokerage, transaction, security, and legal records. Additional rights may apply depending on where you reside.
9. Third-Party Websites and Services
Our website or communications may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and Renewal Hub LLC is not responsible for their content, security, or privacy practices.
10. Children’s Privacy
Our website and services are intended for adults and are not directed to children under 18. We do not knowingly collect personal information directly from children under 18. If you believe a child has provided personal information to us, please contact us so that we can review and address the matter.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last Updated” date above identifies the most recent revision. Material changes will be posted on this page or otherwise communicated when required by law.
12. Contact Us
If you have a privacy question or request, contact:
Renewal Hub LLC
New York State Licensed Real Estate Broker
NYS License No. 10491213841
310 Riverside Drive, Suite 200B
New York, NY 10025
Email: Office@renewal-hub.com
Office: 917-451-6664